Refund policy

RETURNS

We accept returns within 30 days of delivery on unopened, unused equipment in its original packaging.

A 20% restocking fee applies to all returns.
The customer is responsible for return freight costs.
We cannot accept returns on equipment that has been installed. Opening refrigerant lines requires EPA certification and renders equipment non-returnable.

FREIGHT DAMAGE

All equipment ships via LTL freight. Please inspect your shipment before signing the delivery receipt, and note any visible damage on the receipt at the time of delivery.

Photograph and report any freight damage within 24 hours of delivery. Damage claims are resolved as replacements, not refunds. Email photos to sales@hvacsupplypro.com within 24 hours.

HOW TO START A RETURN

Email sales@hvacsupplypro.com or call (239) 266-9766 with your order number and the reason for return. We will issue a return authorization and shipping instructions. Returns sent without authorization cannot be processed.

REFUNDS

Once your return is received and inspected, we will notify you of approval. Approved refunds are issued to the original payment method, less the 20% restocking fee. Please allow 5-10 business days for the credit to appear, depending on your bank or card issuer.

QUESTIONS

Call (239) 266-9766 or email sales@hvacsupplypro.com.