Warranty information

Who we are

HVAC Supply Pro LLC is an independent retailer based in Lehigh Acres, Florida. We are not affiliated with, endorsed by, or an authorized dealer of Trane, RunTru or Everwell. We use those brand names only to identify the equipment we sell. Every unit we ship is new, in its original factory packaging.

Who provides the warranty

Any warranty on the equipment is a limited warranty issued by its manufacturer. HVAC Supply Pro does not issue its own warranty on equipment and cannot extend, change or guarantee a manufacturer’s warranty. Whether a warranty applies to your unit, and for how long, is decided by the manufacturer under its own terms.

Conditions manufacturers commonly set

Each manufacturer’s terms differ, but they often include:

• Licensed installation. The equipment must be installed by a licensed HVAC contractor. Refrigerant work also requires EPA Section 608 certification.
• Registration. Some manufacturers offer longer coverage only if you register the equipment within a set time after installation, often 60 days.
• Where the equipment was bought. Some manufacturers exclude equipment sold uninstalled, online, or outside their dealer network. For example, Trane’s published residential limited warranty lists “purchases of Products made on an uninstalled basis, whether direct, online or through a secondary or auction market” among its exclusions.
• Matched systems. Coverage and efficiency ratings can depend on installing an AHRI-certified condenser and indoor-unit combination.
• Labor. Manufacturer limited warranties generally cover parts only, not the labor to diagnose or replace them.

Check the manufacturer’s terms before you buy

Please read the warranty terms for the brand you are considering, and ask the manufacturer or your installer if anything is unclear. These are the manufacturers’ own pages:

• Trane: trane.com/residential/en/resources/warranty-and-registration
• RunTru: runtruhvac.com/warranty
• Everwell: everwell-ac.com/warranty

Each product page also links to the manufacturer’s terms where we have them. The warranty certificate shipped with your unit and the manufacturer’s current published terms are the final word. If anything on our site differs from them, the manufacturer’s terms apply.

If having manufacturer warranty coverage is important to you, check with the manufacturer, or buy through one of its authorized dealers, before ordering from us. We would rather you know this now than find out after installation.

What we do cover

• Damage in transit. Inspect the crate before you sign for it, note any damage on the delivery receipt, and email photos to sales@hvacsupplypro.com within 24 hours of delivery. See Shipping & returns.
• Returns. Unopened, unused equipment in its original packaging can be returned within 30 days of delivery under our refund policy.

If a part fails

Contact the manufacturer, or ask your installer to, with the model number, serial number and installation date. We are happy to send you a copy of your invoice and any documentation we have for your unit. Phone (239) 266-9766 (Mon–Fri 8am–5pm ET) or email sales@hvacsupplypro.com.

HVAC Supply Pro LLC · Lehigh Acres, Florida · (239) 266-9766 · sales@hvacsupplypro.com